Refund & Exchange Policy

Order Placement: Orders can be placed online, by phone, or in person.
Order Confirmation: Upon successful placement, the customer will receive an order confirmation email or notification.
Order Acceptance: The order will be considered accepted when the customer arrives at the designated meeting point.

Eligibility: Exchanges are generally accepted within 24 hours of the tour.
Conditions:
The exchange must be requested before the tour starts.
The exchange is subject to availability and may involve additional fees.
The exchange must comply with any applicable visa or travel document requirements.
Fees: Exchange fees may apply, especially for custom tours or special packages, or if the exchange involves changes to flights, accommodations, or other services.

Before the Tour: Orders can typically be canceled before the tour starts. A cancellation fee may apply, depending on the timing of the cancellation and the nature of the tour.
After the Tour: Cancellation after the tour has started is not possible.

Eligibility: Refunds are generally accepted within 24 hours of the tour.
Conditions:
The refund must be requested before the tour starts.
Refunds may be subject to a cancellation fee, depending on the timing of the cancellation and the nature of the tour.
Refunds may be reduced by any expenses incurred by the travel company on the customer's behalf, such as non-refundable flight tickets or accommodations.
Methods: Refunds can be issued via the original payment method.

Visa and Travel Document Requirements: Customers are responsible for obtaining all necessary visas and travel documents. The travel company is not liable for any issues arising from failure to comply with these requirements.
Baggage Allowance: Baggage allowances may vary depending on the airline and destination. Customers are responsible for adhering to these limits.
Insurance: The travel company recommends that customers purchase travel insurance to cover unexpected events such as illness, injury, or lost luggage.
Force Majeure: If unforeseen circumstances prevent the tour from taking place, the travel company may be excused from liability.